What Excis Does ?

Service desk outsourcing that’s one of the core offerings here at Excis. Your outsourced desk will give you the freedom to focus on your core competencies while giving your employees or customers a pleasant, satisfying service desk experience. Due to the geographical location of our services desks we can give you the lowest price combined with the best service possible.


Service Desk Services

If required, the Excis Service Desk & ticketing system can be the central point of contact for logging and updating of all incidents that occur within the supported environment.

Call Management

The client will be provided with a dedicated number to call our Service Desk, enabling the analyst to identify your Company name prior to answering the call and respond accordingly.

Vendor Management

Excis Service Desk can provide a central point of contact for all vendors, third party maintenance providers and supplier support enquiries for the client.

True 24 x 7 cover

Many organisations claim to support your business 24 hours a day, but Excis provides a true global 24 x 7 support service.

Service Delivery

Excis will support the client with Service Level Management provided by a practitioner level ITIL qualified SDM.

Service Review Meetings

As part of the service, Excis will be responsible for establishing Service Review Meetings, agreement reviews, or forward planning meetings as required by the client.

We are a leading IT services provider, offering the following services

Network services

We provide Planning, Design & Implementation work leveraging our in-house CCIE’s

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Data Center Support

We have Engineers who are Experts in Oracle, Sun, IBM, HP, EMC, Dell

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End User Support

We have currently over 50,000 tickets per month across various clients

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Video Conferencing & AV Support

We Bespoke offerings for Furniture, Room Ergonomics ...

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WiFi Services

We offer Large scale WIFI access point installations and Heat Map Surveys

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Data security

We facilitate Emergency response in the even of a security breach

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Operating Systems Upgrades

We provide to Plan, Design, Implement

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New Office Set-up

We provide Fast Office IT setup and implementation services and Rapid deployment services

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Retail Support Services

Our Solutions are designed to maintain all devices, software and networks in your stores.

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Excis IT Helpdesk

We offer Support, Ticketing, Reporting and Multilingual service

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Warehouse And Logistics

We customize central and shared warehouses to our client requirements

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What Our Clients Say

Excis, provide or have provided support to our Multi-National clients across the African continent in sectors such as Telecommunications, Pharmaceuticals, Banking, Oil & Gas, Power Generation, Electronics’ and Chemicals – from Service Desk support to on-site qualified engineers ensuring our customers’ needs are always met, working according to set SLA’s and targets. They have a back-office suite ensuring all reports and billing requirements are managed professionally and efficiently, who are also multi-lingual. The beauty of Excis. is they are always responsive and willing to assist no matter where or with what – they have a friendly professional staff complement all the way through the organization who are willing and enabled to provide a world-class service.

Mark Dykes

MWS covering our Global Accounts across Africa. DXC.technology

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