Our Services

The Excis multilingual global Services desk provides outsourcing services to enterprise and medium sized businesses worldwide. In addition to our world-class ITIL based helpdesk services we can also offer onsite support in every city worldwide! Just in case the problem cannot be remotely.

What We Do

Service desk outsourcing that’s one of the core offerings here at Excis. Your outsourced desk will give you the freedom to focus on your core competencies while giving your employees or customers a pleasant, satisfying service desk experience. Due to the geographical location of our services desks we can give you the lowest price combined with the best service possible. Our typical customer satisfaction is 4.8 /5 we strive to achieve 5/5 for every single intervention. This is the Excis difference!

Our Services

Router and Switching – Networking services

  •   Planning and Design by in house CCIE experts
  •   4 hour SLA onsite Globally
  •   All field engineers CCNA certified
  •   Device swaps, IOS and config uploads
  •   Project work
  •   Racking and stacking
  •   Network installations end to end
    Routing – switching – Voice – security – Video – UCS
  •   WIFI Surveys

Data center support

  •   Server installations
  •   Break-Fix
  •   Part and technician onsite within defined SLA
  •   Firmware experts
  •   Experts in: Oracle, Sun, IBM, HP, EMC, Dell
  •   Team of experts based in India

End User Support – On-site Support Services:

  •   Covering over 100 countries
  •   Mainly using our own people, augmented where necessary
  •   Using own system called www.manageengine.com or clients systems
  •   Mixture between permanently Onsite Engineers, Remote Services Engineers, Depot Services Engineers, warranty repairs, logistics and warehousing.
  •   Billing central or local in country where possible.
  •   Most cost effective in the market, back offices in Madagascar, India and South Africa

Video Conferencing

  •   Telepresence & Videoconferencing
  •   Tandberg – Polycom – Cisco – Lifesize - Samsung
  •   HD Group VC to Telepresence product portfolio.
  •   Project Management & large scale international Implementation Services.
  •   Audio Visual Integration & Control.
  •   Augmented Reality, 3D and Virtual Reality Content.
  •   Installation, Configuration, Calibration and Support.
  •   Decommissioning & Migration.
  •   Preventative Maintenance & Service Level Agreements.
  •   Room Sweeps/ Room Audits.
  •   Bespoke offerings for Furniture, Room Ergonomics, Acoustics, Lighting etc.

WiFi Services

  •   Heat map surveys
  •   Plan-design-implement
  •   Large scale WIFI access point installations
  •   Controllers installation
  •   Cabling – electrics

Data Security

  •   Securing banks and military sites
  •   Implementing security policies
  •   Firewalls
  •   Site to site encryption
  •   Server security
  •   Software security
  •   Infiltration testing
  •   Emergency response in the event of a security breach

Operation Systems Upgrades

  •   Experts in Large scale operation system (OS) upgrades
  •   Operation Systems
  •   XP to Win7
  •   Win 7 to Win 10 etc.
  •   Large scale
  •   10,000 devices in a short roll out phase or as part of Lifecycle services
  •   In any country worldwide
  •   Inside or outside of business hours
  •   Executions: Plan,Design, Implement

New Office Set-Ups

  •   Fast Office IT setup and implementation services
  •   We successfully built 110 UKVI – embassies in 100 cities worldwide within 3 months
  •   Computers/laptop/server, firewalls, routers, cabling, communications, cameras, biometric reading stations setup
  •   Rapid deployment services
  •   Installing +10,000 video solution per annum for Snap-on business services

Retail Support Service

  •   Excis Retail Technology Support Solutions are designed to maintain virtually all of the devices, software and networks in your store to help reduce operational costs and grow your retail business.
  •   Unlike a vendor-by-vendor break/fix approach, this service offers a customizable solution that spans the multivendor store environment with proactive maintenance & support.
  •   Highly skilled Excis specialists apply advanced analytics to improve store equipment performance and optimize solution design.
  •   Data-driven insights help identify the most frequent service interruptions at a location and bundle those findings into one service call to minimize system downtime
  •   Clients – Under Armour – Nissan – Ford – Honda – Renault – Fiat – Toyota