End-User Support

Supporting More Than 200 Enterprises.

We provide End user Support Services to our customer database in over 150 countries worldwide. Supporting more than 200 enterprises and handling over 50,000 tickets in a month, Excis uses a mix of Onsite Engineers, Remote Service Engineers, Depot Services Engineers, & Warranty Repairs to suit the customers’ needs.
End User Systems

End User Systems

Install, upgrade, & configure hardware, software, and peripherals of the end user systems
Building, staging and configuring

Building, staging and configuring

Building, staging and configuring the appropriate equipment required by both new starters and existing employees
Identifying, diagnosing, and resolving

Identifying, diagnosing, and resolving

Identifying, diagnosing, and resolving level one issues in computer hardware and software in desktops, printers, peripherals, telephone systems, and cellular devices
User access

User access

Update user access for given IT applications for new and current employees.
The maintenance

The maintenance

Co-ordinating with OEM for timely repair of the system under the maintenance agreement
Train users

Train users

Develop training materials and procedures, or train users in proper use of hardware or software.
 

Supporting more than 200 enterprises and handling over 50,000 tickets in a month

Our clients are our partners. We work hard to create the best services for them.