End User Support

We provide End user Support Services to our customer database in over 150 countries worldwide. Supporting more than 200 enterprises and handling over 50,000 tickets in a month, Excis uses a mix of Onsite Engineers, Remote Service Engineers, Depot Services Engineers, & Warranty Repairs to suit the customers’ needs. Tickets can either be handled via our own ticketing tool, Manage Engine, or customers’ ticketing tool, or a combination of both (e-bonding). Our Service Desk teams are experienced in adapting to our customers ticket environment and have worked on most ticketing tools available.

They are trained to possess sound judgement when resolving system, hardware and software problems faced by clients, whilst understanding the fundamental importance of managing and achieving SLA’s.


Onsite Support tech’s typical day-to-day functions :

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