Excis Compliance Ltd. | EXCIS excel in cross-border IT service support and network router / switch configuration, installation and troubleshooting.

End User Support

We provide End user Support Services to our customer database in over 150 countries worldwide. Supporting more than 200 enterprises and handling over 50,000 tickets in a month, Excis uses a mix of Onsite Engineers, Remote Service Engineers, Depot Services Engineers, & Warranty Repairs to suit the customers’ needs. Tickets can either be handled via our own ticketing tool, Manage Engine, or customers’ ticketing tool, or a combination of both (e-bonding). Our Service Desk teams are experienced in adapting to our customers ticket environment and have worked on most ticketing tools available.

They are trained to possess sound judgement when resolving system, hardware and software problems faced by clients, whilst understanding the fundamental importance of managing and achieving SLA’s.

Onsite Support tech’s typical day-to-day functions :

➤ Install, upgrade, & configure hardware, software, and peripherals of the end user systems
➤ Building, staging and configuring the appropriate equipment required by both new starters and existing employees
➤ Identifying, diagnosing, and resolving level one issues in computer hardware and software in desktops, printers, peripherals, telephone systems, and cellular devices
➤ Update user access for given IT applications for new and current employees.
➤ Co-ordinating with OEM for timely repair of the system under the maintenance agreement
➤ Develop training materials and procedures, or train users in proper use of hardware or software.