Established in Belgium in 2001 as an IT services company, Excis expanded across Europe and relocated its HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audio visual design, installation and servicing. Excis enjoys a strong global presence, serving a diverse range of clients and providing cross-border international IT services. We have built up a worldwide network of over 6000 engineers, who provide seamless installation and maintenance services, which aligns with the international requirements of our clients. Our network continues to grow through our 50 entities worldwide and our ever- expanding footprint across the globe.
Global Support Excis ready
Global IT Services Company Excis 50 entities world wide
Service Desk Follow the Sun Model Final setup
Mexico Office Coordination desk HelpDesk, HR Partner Management
US Office US Coordination desk and Service Delivery
South Africa Office and India Office 2nd line support and Experts, with Smart Center
HQ to the UK Madagascar Office Operation Center
Excis expanded across Benelux, Hungary, Italy and the UK
Retail operation started in Belgium
Setup global procurement platform
Excis was founded as an IT services company in Belgium.
Our amalgamation of over 50 entities worldwide, allows our customers to support their own IT needs through one single supplier. By having legal entities in so many locations, it allows Excis to hire employees directly in in-country, ensuring we are using local resources who are familiar with local customs and languages. Additionally, it allows Excis to become local in-country experts, understanding the complexities and challenges of operating in a region, implement local billing to eliminate cross border taxations, as well as removing the need for us to outsource work to other suppliers, maximising cost efficiencies further.
With our network of over 6000 engineers, Excis can confidently claim to have true global coverage. With this network, plus our 24x7 follow-the-sun model in place, we can support any service request, night or day. Our Service Desks in India, Madagascar and Mexico to support all time zones, around the clock, leveraging our pool of skilled engineers’ to support our customers wherever, whenever. We offer a 4-hour SLA in all metropolitan areas around the world, as well as a 1-hour SLA across much of Europe.
When working with Excis, you will be assigned a team of experts who you’ll ger to know on a first-name basis. Regardless of the scale of your operation, your single point of contact will guide and support your operational relationship across all countries and regions around the world, delegating proceedings from one of our centralised hubs in Cape Town or Mumbai.
Our people are what makes the difference. A diverse range of skillsets, ranging from ITL and Prince certified project managers, to technical, vendor specialist engineers, we hold each other to the highest level of accountability to ensure not only that we are satisfied, but that the customer is satisfied. We believe that honesty, integrity and a commitment to ethical business practices is fundamental to how we conduct ourselves in each interaction.