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About Excis

Welcome to Excis - one world, one team – solving your international IT needs!

about-us

Overview

Established in Belgium in 2001 as an IT services company, Excis expanded across Europe and relocated its HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audio visual design, installation and servicing. Excis enjoys a strong global presence, serving a diverse range of clients and providing cross-border international IT services. We have built up a worldwide network of over 6000 engineers, who provide seamless installation and maintenance services, which aligns with the international requirements of our clients. Our network continues to grow through our 50 entities worldwide and our ever- expanding footprint across the globe.

Our Stats

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Countries covered

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On-demand technical field engineers

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Monthly incidents

24/7

Field Engineer Coverage

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Resident Engineers

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Our Aim

We aspire to continue to supply outstanding services to an expanding client base without compromising on quality, and always maintaining our reputation for excellence.

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Our Mission

Excis helps businesses across the world win with their IT. With our innovative approach to technology management, your organisation can rest assured that we’ll deliver on our ask and exceed expectations. As one of the world’s only truly global, 24x7 IT service organisations, Excis’s 800+ directly employed engineers and network of over 6000 more subject matter experts are ready to meet your international IT needs. We do this by reducing management costs and overheads as much as possible, ensuring the most cost efficient procedures are in place, while at the same time delivering a quality service.

With presence in over 120 countries, 50 entities and network of engineers, our business is geared up to solve your international IT needs, whenever, wherever!

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Our Values

From a sales perspective, with 6000 IT technicians in over 100 countries you can bid and deliver complex international IT services. Our competitive rates will protect your margins and increase your revenue and our direct employment model will stop the margin on margin cycle.

From a delivery perspective, we simplify admin with a single invoice or in country billing, provide a single point of contact and regional managers for in-country specifics.

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Our Commitment

We aspire to continue to supply outstanding services to an expanding client base without compromising on quality, and always maintaining our reputation for excellence.

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Our Timeline

  • 2001

    Excis was founded as an IT services company in Belgium.

  • 2003

    Setup global procurement platform

  • 2005

    Retail operation started in Belgium

  • 2007

    Excis expanded across Benelux, Hungary, Italy and the UK

  • 2012

    HQ to the UK Madagascar Office Operation Center

  • 2015

    South Africa Office and India Office 2nd line support and Experts, with Smart Center

  • 2016

    US Office US Coordination desk and Service Delivery

  • 2017

    Mexico Office Coordination desk HelpDesk, HR Partner Management

  • 2018

    Service Desk Follow the Sun Model Final setup

  • 2019

    Global IT Services Company Excis 50 entities world wide

  • Today

    Global Support Excis ready

Why Choose Excis ?

50+ Entities Globally (Enabler for complex bid proposals and bill and invoice)

Our amalgamation of over 50 entities worldwide, allows our customers to support their own IT needs through one single supplier. By having legal entities in so many locations, it allows Excis to hire employees directly in in-country, ensuring we are using local resources who are familiar with local customs and languages. Additionally, it allows Excis to become local in-country experts, understanding the complexities and challenges of operating in a region, implement local billing to eliminate cross border taxations, as well as removing the need for us to outsource work to other suppliers, maximising cost efficiencies further.

True 24x7 Global Coverage

With our network of over 6000 engineers, Excis can confidently claim to have true global coverage. With this network, plus our 24x7 follow-the-sun model in place, we can support any service request, night or day. Our Service Desks in India, Madagascar and Mexico to support all time zones, around the clock, leveraging our pool of skilled engineers’ to support our customers wherever, whenever. We offer a 4-hour SLA in all metropolitan areas around the world, as well as a 1-hour SLA across much of Europe.

Single Point of Contact and Centralised Operations

When working with Excis, you will be assigned a team of experts who you’ll ger to know on a first-name basis. Regardless of the scale of your operation, your single point of contact will guide and support your operational relationship across all countries and regions around the world, delegating proceedings from one of our centralised hubs in Cape Town or Mumbai.

Passionate about service quality

Our people are what makes the difference. A diverse range of skillsets, ranging from ITL and Prince certified project managers, to technical, vendor specialist engineers, we hold each other to the highest level of accountability to ensure not only that we are satisfied, but that the customer is satisfied. We believe that honesty, integrity and a commitment to ethical business practices is fundamental to how we conduct ourselves in each interaction.

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